PICKUP & DELIVERY SERVICE FAQ
Q. What areas of Alexandria do you provide service?
A. Currently, we are providing this service to businesses and residences in the following neighborhoods: Old Town, Del Ray, Rosemont, Beverly Hills, Braddock Heights, Chinquapin Village, John Carlyle, Warwick Village, Potomac Yards, College Park/Clover, Chapel Hill, Seminary Hill, Belle Haven and Belle View.
Q. How do I pay for the pick-up and delivery service?
A. You will be set up with a special account with your credit card on file, which will be debited every time your order is delivered. There will be a detailed receipt with a list of the items and prices attached to every order delivered to your home.
Q. Do you charge for pick-up and delivery?
A. Yes, we charge $19.95 for an unlimited, monthly pickup and delivery service. This charge will be automatically applied to your first route order of each month. (You will not be charged for any month you do not use our delivery service.)
Q. What type of bag do I put my clothes in?
A. We will provide a special tagged garment bag for customer identification. An additional bag will be provided so that you will always have a bag for the next pick up day. If two bags are not enough, just let us know and we will provide you with enough to meet your needs.
Q. What if I have some household items that do not fit in one of the bags provided?
A. You can simply use any type of plastic bag such as a large trash bag. Anything will be fine. Just leave it out in your designated area with a note attached and we will handle the rest.
Q. How do I tell you about a special request concerning a garment?
A. You can simply leave a detailed note or written instructions with your order.
Q. How will I know my scheduled pick-up and delivery days?
A. You will be provided with a set schedule depending on the area that you live in. For example, Monday pick-up and Thursday delivery or Tuesday pickup and Friday delivery.
Q. Do I have to be home when the order is picked up and delivered?
A. No. You just pick a designated area that you feel comfortable with and leave your order there to be picked up. Examples include your front porch, back porch or patio, garage or any storage area. We will provide you with a door hanger that will hold your finished clothes. When we drop them off, we will simply put the packaged garments or household items back in the same place where we picked them up, or wherever you would like.
Q. What happens when it rains?
A. All of your garments and household items will be covered in our signature bags. When we set up the designated area for pick up and drop off, we will decide which one is best suited for that type of situation, whether we are delivering to your front or back porch with an overhang or your garage or storage area.
Q. What happens if my scheduled pick-up and delivery day falls on a holiday when Yates is closed?
A. If your scheduled pick-up and delivery day falls on one of the holidays when Yates is closed, your service is skipped that day and resumes on the following scheduled day. If you have any questions about the holiday schedule, feel free to contact your driver or the office.
Q. I live just a couple blocks from the Yates Dry Cleaning - is it okay if I sign up?
A. Definitely! Many of our current Pickup & Delivery customers live right around the corner. This service is about providing convenience to our customers whether they live a few doors down or a few miles away!